Utah Driver License Division reduces wait times significantly

What: Utah residents can now obtain a driver’s license in a matter of minutes, thanks to two new projects implemented by the Utah Driver License Division. Gov. Gary R. Herbert will visit the Driver License Division tomorrow to see first-hand how the program reduces historically long wait times and high customer complaints. The results are part of the governor’s challenge to all state agencies to increase efficiency by 25 percent.

The Utah Driver License Division in West Valley City has reduced the average wait time for customers down to 4 minutes by creating work stations, so customers can get their licenses faster. Those who are required to submit a medical form will now have their information processed within 24 hours. Before, the process took an average of two to three weeks.

With 14 months to go before the December 2016 target date, two-thirds of all state services have collectively achieved the governor’s goal of improving performance by 25 percent. The remaining one-third are on track to meet the target date.

Gov. Gary R. Herbert
Nannette Rolfe, Deputy Commissioner for the Dept. of Public Safety
Driver License Division managers and employees

Thurs., October 15, 2015 at 2:30 p.m.

West Valley Driver License Division
2780 West 4700 South, Salt Lake City